Tariff Contact Centre

Tariff Contact Centre

Novobranská 18, 2nd floor

Telephone: 543 174 510, 543 174 541, 543 174 512

e-mail: pokuty@dpmb.cz

Opening hours:

Here you can mainly deal with the following matters:

• Information about penalties imposed for breach of the Contractual Terms and Conditions of Travel
• The option of creating an instalment calendar
• Information about debts which have been ceded to other companies, including contacts to these companies
• Information about court and out-of-course recovery of debts
• Information about other possible ways of dealing with outstanding debts
• The option of issuing confirmation of having no outstanding payments
• Application for the issue of a duplicate non-transferable season ticket which has been stolen
• Suggestions and complaints regarding ticket inspection or complaints/claims about penalties imposed

The penalty fare desk (doplatková pokladna) is also located at the Tariff Contact Centre. Here you can pay any surcharge on a fare imposed for breach of the Contractual Terms and Conditions of Travel or obtain other information regarding surcharges on fares.

Novobranská 18, 1st floor

Penalty fare desk opening hours: